Paris Sleep Clinic

Reviews of Paris Sleep Clinic

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  Evelyn Bullington Added 2018-11-06

  ★ ★ ★ ★ ☆
  I had a good experience at the sleep lab. I confirmed my appointment on Friday July 15 with the woman that called to remind me. All was set. I got a call 5 hours before my appointment on my cell saying that a tech was ill and they wanted to cancel my appt. I had already had my husband drop me at my sons in Paris and he went to his night shift duty. I was able to keep my appt which was great. However, when I arrived home the next day, I received a message from them on my home phone about having to cancel and since they did not have confirmation that I would be attending, that if they didn't hear back from me before 6pm they would assume that I would not be coming. Thank goodness they had my cell number otherwise, I would have been cancelled. The message said I had not confirmed, but I had received a call the Friday night and I confirmed then. Must be wires getting crossed (pardon the pun) at that lab.
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  Chris Schinkel Added 2018-10-22

  ★ ☆ ☆ ☆ ☆
  Overnight staff was very kind and helpful, however office staff were rude and not very accommodating. I was told that you must give two business days notice of a cancellation. They run their business 7 days a week. I informed them on a Friday that I would not be able to come to my Sunday night appointment (2 Days notice) and the very rude receptionist informed me I'd be receiving an invoice for $100. I'm sure if they had wanted to they could have filled my Sunday night appointment, they're just trying to take advantage and make a quick buck. Don't deal with this clinic if you can avoid it. Like I said the overnight staff are great and so is the doctor, but the reception staff are terrible at their job. I would have given them zero stars but that was not an option.
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  christine swick Added 2018-09-22

  ★ ★ ☆ ☆ ☆
  The night staff were very nice and very professional and the docs as well, however the desk staff not so much. You are charged a $175 fee if you make changes to your appointment less than 48 hours before. This would be fine except that they DO NOT ANSWER THEIR PHONES! Apparently "much too busy a clinic to be rushing to the phones every time they ring", okay,but then maybe they might like to check the phone messages before they assume you are a no show and send the doctor home! When in reality you were running late due to your newborn grandchild being in the NCIU at the LONDON hospital. We actually left there to go to the appointment because it was less than 48hrs notice. I called and left them a message on their machine telling them that we are on the way but are going to be a bit late AND WHY. We arrive 20-25min late,we had the last two appointments for the day, my 3 year old grandson draped over my shoulder sleeping only to be told that they had sent the doc home because we hadn't shown up to the appointment. No messages on my machine at home or on either one of our cell phones for which they took the numbers at the time of booking and said they COULDN'T FIND on file. There was rolling of eyes at my upset (yes i cried) with the situation. Anger and arguing that they had not received any calls and I had even told them the night before exactly what was going on with the pregnancy and that I was unsure about going to the appointment because I didn't know what was going to be happening and we had had our 2.5 yr old gandson all week. I was not offered a new appointment date! Apparently MY FAULT! I was just a little distracted and stressed and didn't ask. So be forewarned, don't have life emergencies if u intend to use their services or you MAY be belittled and could be charged a fee for it!
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  Terry Richards Added 2018-08-21

  ★ ☆ ☆ ☆ ☆
  I was referred here by family doctor in May of 2017, its now the end of November and I am still waiting for this process to be done and receive my prescription, I've spoken to several others who went to other places and the whole thing from referral to prescription takes two months max, I've been waiting over two months now from my second sleep study, (I even drove to Owen sound for my second sleep study as I was told I would have to wait even longer otherwise) I was told I'd have my prescription in 4-6 weeks, its now been 9. every time I call I get the same response, wait another week or two. Its ridiculous that this process should take so long!

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Sleeplabs | Accq Sleep Labs – for 15 years the premier sleep clinics in Owen Sound and Paris Ontario, Canada.
Accq Sleep Labs - for 15 years the premier sleep clinics in Kitchener waterloo, Owen Sound and Paris Ontario, Canada
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